FAQ

1) When can I get a technician out to my home?

If you call before 1pm, usually the same day. We are open Monday - Friday: 9 AM to 6 PM, Saturday: 9 AM to 4 PM, Sunday: Closed.  

2) How long does it take to repair my TV?

Our service vehicles are supplied with parts to repair common problems down to the component level. In these cases, we can repair your TV on the initial service call. If a part needs to be ordered, the technician will give you an ETA once we know the supplier.

3) How much will it cost to repair my TV?

We usually suggest that if the TV is 40" or larger, it is worth the service call fee to diagnose the problem and provide you with an accurate estimate. On average, 85% of our customer approve their repair.

4) Is my TV worth repairing?

This depends on many factors, but ultimately it is your decision. Our technicians are not salesmen and will not persuade you in any direction. We will usually suggest that you repair your TV if the repair cost is approximately half or less than the replacement cost, and if we believe that the TV has five or more years of life left. 

5) My screen is cracked. Is it worth fixing?

Simply no. This is a very common question from our customers. Whether your TV was dropped or an object hit the screen, it takes a small force to crack an LCD panel. Once this happens, the only way to repair it is to replace the LCD panel assembly. The cost to replace the LCD panel assembly adds up to be larger than the replacement cost. A typical 60" LCD screen can range from $600 to $1000 plus $100 - $200 for freight, plus labor to install the panel (this also applies to plasma TVs).

6) Do you hang flat screen TVs on the wall?

Unfortunately, we do not. 

7) How do I prevent my TV from failing?

One of the most common problems we see is faulty LEDs, which are the light sources of your TV. Under most circumstances, this is 100% preventable. Set your backlight setting in the TV's menu to 50%-75%. If you have an OLED TV, reduce the Cell Light setting to 50%-75% to prevent burn-in. I also recommend using a surge protector. If you have a DLP or LCD rear projection, the cooling system requires regular cleaning. Other than that, enjoy watching your TV. 

8) What is the best TV to buy?

If it's your main TV, I recommend an OLED TV from LG. OLED TVs provide a phenomenal picture with deep black levels and vivid color reproduction. Based on our experience, LG TV quality is consistently solid and reliable. 

If you're getting an outdoor TV, I recommend buying the most affordable model that matches your desired size. Outdoor TVs are exposed to elements like high heat and humidity, so try to keep them away from moisture. Several brands make TVs designed for outdoor use, but they are costly and, in my opinion, not worth the cost unless they are exposed to direct moisture. 

If it's a secondary TV, I really like Roku TVs; they are very easy to use after setup and generally dependable. The picture quality isn't as high as that of some premium brands, but it's still acceptable. and very affordable.

 

9) What areas do you service?

We provide in-home TV repair for Tampa, Clearwater, St. Petersburg, Sarasota, Bradenton, and surrounding areas. 

10) How can I dispose of my TV?

For Hillsborough County: 
link for general information
link for disposal locations

For Pinellas County:
link for general information and the location

11) How do I prevent my TV from being damaged by lightning?

See our page on Surge Protectors. Panamax makes quality surge protectors. I like models M8-AV and P360-8 for home theater use. They can be purchased easily on Amazon. 

12) What is an OLED TV?

An OLED TV is a newer TV technology that is similar to Plasma TVs. OLED stands for organic light-emitting diode. While traditional LED TVs use LEDs to create the light for the image, which then passes through the LCD screen to form the picture, an OLED generates the light in each pixel. The OLED technology is superior, offering better black levels, more accurate color reproduction, and wider viewing angles. I suggest LG OLED TVs. 

13) Are OLED TVs prone to burn-in?

Yes, OLED TVs can burn in, just like plasma TVs, but this is not very common in newer models. LG offers some models with a 3-year warranty to give consumers peace of mind.